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Guide to CRM
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With an economy that’s driven by consumer demand and customer retention, businesses look to a CRM business analyst to drive sales and keep clients coming back for more.

CRM stands for “customer relationship management,” but the job responsibilities of a... (More)

Sujai Adithya
Business Development and Banking & Financial Services Expert

Customer relationship management analysts work in companies or in consultancies, using CRM software to analyze customer data and make recommendations on sales, marketing and customer service initiatives. Customer relationship management is a strategically important activity, helping companies build and maintain... (More)

debakshi gupta
CRM and English Skills expert

CRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability. When people talk about CRM, they are usually referring to a CRM system, a tool that is used for contact management, sales management, productivity,... (More)

debakshi gupta
CRM and English Skills expert
  • Enhance ability to target profitable customers
  • Enhance sales force efficiency and effectiveness
  • Improve pricing
  • Improve customer service
  • Create customer-centric products and services
  • Connect customers and all channels on a single platform