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debakshi gupta
CRM and English Skills expert
Asked a question last year

Why do customers prefer click and collect?

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debakshi gupta
CRM and English Skills expert
  • Speed: According to a 2017 Bell and Howell survey on click & collect, 83% of respondents expected their order to be ready for collection within 24 hours or less, and nearly 60% expected their item within 4 hours.
  • Convenience: This seamless omnichannel experience alleviates stress for time-pressured shoppers by combining the convenience of online shopping with the speed of same-day delivery and in-store pick-up.
  •  The Assurance of Tactile Purchasing: By completing their order in-store, customers can inspect the product before committing to a purchase.
  •  Cost: By picking up an order themselves in-store, customers can save on shipping costs.

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