In a product's journey from warehouse shelf to customer doorstep, the "last mile" of delivery is the final step of the process — the point at which the package finally arrives at the buyer's door. In addition to being a key to customer satisfaction, last mile delivery is both the most expensive and time-consuming part of the shipping process.
What is the last mile delivery?
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As the name suggests, last mile delivery is the last leg of the delivery process which takes place from the distribution center to user’s doorsteps. The last mile delivery can range from just a few blocks to 50 to 100 miles.
The prime objective of the last mile delivery is to deliver the package to the customers as quickly as possible. Last mile is considered as the most important element in the logistics and supply chain business.
It’s also the key to the customer satisfaction. Last mile is the most time consuming and expensive part of the whole shipping process.
So, if done right, it can save a massive amount of time and money which in turn can make your business both efficient and profitable.