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What is non verbal communication?

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Shubham Talwar
e- commerce and service sector Expert

Nonverbal communication ('NVC) is the nonlinguistic transmission of information through visual, auditory, tactile, and kinesthetic (physical) channels.

Nonverbal communication is the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions9, gestures, posture, and the distance between two individuals. This form of communication is characterized by multiple channels and scholars argue that nonverbal communication can convey more meaning than verbal communication.[9Some scholars state that most people trust forms of nonverbal communication over verbal communication. Ray Birdwhistell10 concludes that nonverbal communication accounts for 60–70 percent of human communication,although according to other researchers the communication type is not quantifiable or does not reflect modern human communication, especially when people rely so much on written means.

Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert

Non verbal communication can be communicated through gestures and touch (Haptic communication), by body language or posture, by facial expression and eye contact. Speech contains nonverbal elements known as paralanguage, including quality, emotion and speaking style, as well as prosodic features such as rhythm, intonation and stress. 

Types of non verbal communication involve:-

Proxemics: physical space in communication

Movement and body position 

 Kinesics 

 Posture 

Gesture 

 Haptics: touching in communication

 Facial Expression

 Eye contact

 Paralanguage

At these situations non verbal communication is preferred over verbal communication:-

1. replace verbal communication in situations where it may be impossible or inappropriate

to talk.

2. complement verbal communication, thereby enhancing the overall message

3. modify the spoken word

4. contradict, either intentionally or unintentionally, what is said

5. regulate conversation by helping to mark speech turns

6. express emotions and interpersonal attitudes

7. negotiate relationships in respect of, for instance, dominance, control and liking

8. convey personal and social identity through such features as dress and adornments

9. contextualise interaction by creating a particular social setting