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Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert
Asked a question last year

What does a Customer Operations relationship manager do?

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Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert

The Customer operations manager will work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. The position also requires a strong knowledge of budgeting and forecasting.

Responsibilities include:-

  • Developing marketing techniques to drive new clientage.
  • Maximizing customer lifetime value strategies.
  • Suggesting new methods to meet customers’ needs.
  • Analyzing marketing metrics (conversion rates, web analytics, etc.)
  • Assisting with promotional events to attract leads.
  • Numerous miscellaneous functions to maintain and enhance the company’s reputation in the eyes of clientage.