To excel as a retail sales associate, you should cultivate the following skills:
Math: Sales associates need a basic understanding of math to handle transactions and process payments accurately. As a retail sales associate, you typically use automated cash registers or point-of-sale systems to calculate totals. However, you may need to count bills and coins when providing change in cash.
Interpersonal communication: Since retail sales associates will talk with customers frequently, interpersonal communication skills are essential. To succeed in this role, you should know how to listen to others carefully, provide helpful responses to questions and recommend useful solutions to customer needs.
Customer service: Because retail sales associates often answer questions and handle problems, mastering the fundamentals of customer service will also help you in your role. To provide excellent customer service, you should understand how to evaluate customer issues, provide satisfactory resolutions and respond effectively to client requests.
Sales: To sell goods and services to customers, sales skills are critical. As a retail sales associate, it can help to learn conversational tactics to persuade customers to make purchases.
Positivity: To make customers feel welcome and comfortable, a positive outlook is crucial in the retail industry. To excel in a retail sales associate role, you should understand how to create an optimistic retail environment and how to help customers meet needs or resolve issues confidently.