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Manonita Rathore
Gig economy and behaviour &soft skills Expert
Asked a question last year

What are the 4 phases in behaviour skills training ?

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Manonita Rathore
Gig economy and behaviour &soft skills Expert

Behavioral Skills training  is an effective and impact training method that can be individualized to each person, team, team leaders and involves each of the following 4 phases:

Experience – This experience phase provides the participants with a real time experience of the specific behavioral skill.
Participants get to experience  as necessary through variety of experiential learning actvities that include theater, team actvities, role play situations and simulations.

Reflection – During this phase participants think and feel about what they just experienced.  The facilitator asks reflective questions to help the participants relate and learn from their own immersive experience of the specific behavioral skills.  A detailed description of the skill, its importance or rationale, and when and when not to use the skill. The facilitator also provides positive praise for correct behavior and  feedback for improvement wherever necessary. Group peer to peer learning is incorporated using facilitated group discussions and enhanced sharing with each other. 
Insights – During this phase participants move from the level of feeling  and thinking to the level of concepts and ideas. Here they get to fit the concepts and  ideas into real world scenarios and create a new conceptual map which shows where things are, why things are in a certain way  and how things work. The Facilitator  raises heightened awareness to these insights and discoveries  such that participants find areas of improvements and new realizations to change their real world behavior at work.

Change – Practice, practice, and practice! The  participant get many opportunities to practice the newly learned behaviors through multiple levels of immersive experiential learning simulations, role plays, theater and experiential activities that are close to real life work behaviors and culture .  
​Supporting Training material  and micro learning is shared post the workshop to reinforce the learnings and make the learning sticky.