Skip to main content
Asked a question last year

Is Listening is an important part of communication?

Where am I?

In Safejob Community you can ask and answer questions and share your experience with others!

Shubham Talwar
e- commerce and service sector Expert

Being able to actively listen is an important communication skill. It’s easily overlooked, as people tend to focus more on what they want to say, rather than listening to what the other person is saying.

Knowing when to pause to allow the other person to talk is an important skill. It conveys respect and a willingness to hear the other person’s point of view.

Active listening skills8 will help you and your colleagues have more open and useful exchanges, where each contributor’s point of view is expressed and heard. This should lead to a more positive working environment.

Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert

Listening is receiving language through the ears. It involves identifying the sounds of speech and processing them into words and sentences. Listening in any language requires focus and attention. It is a skill that some people need to work at harder than others. Listening has always been an important skill of communication as to be able to have a proper conversation, you need to first listen with full attention then reply with full consciousness and that is how a proper communication is done. When we engage in listening we are doing so for many different reasons depending upon the goals in which we are trying to achieve. There are four different types of listening that are essential to know when deciding what your goal as the listener is. The four types of listening are as follows:-

  1. Appreciative listening
  2. Empathic listening
  3. Comprehensive listening
  4. Critical listening


Manonita Rathore
Gig economy and behaviour &soft skills Expert

Listening skills are essential to many business roles and functions, including:

  • managing, coaching, mentoring, facilitation
  • sales, negotiation, arbitration, market research
  • appraisal, interviewing, training, consultancy

Good listening is also a vital part of these activities:

  • making decisions
  • reaching agreements
  • selling and influencing
  • dealing with customer complaints
  • getting and giving information (such as policy, instructions, feedback, marketing information).

So listening is important because:

  • Without listening, no organisation can operate effectively, nor ultimately survive. Effective listening provides the information required to enable organisations to adapt to meet the changing needs of customers and keep up with market trends.
  • Good listening and skilful questioning give a powerful message to those with whom you interact. They hugely increase your capacity to influence, motivate, develop or serve people effectively.
  • Listening and questioning are an inherent part of most life skills, fundamental to human interaction, and a major factor in the success of a good communicator.
  • Good listening allows us to demonstrate that we are paying attention to the thoughts, feelings and behaviours of the other person (seeing the world through their eyes). This is crucial to maintaining productive relationships, and sometimes the only way to establish communication.

Good listening also benefits personal relationships.