Being able to actively listen is an important communication skill. It’s easily overlooked, as people tend to focus more on what they want to say, rather than listening to what the other person is saying.
Knowing when to pause to allow the other person to talk is an important skill. It conveys respect and a willingness to hear the other person’s point of view.
Active listening skills7 will help you and your colleagues have more open and useful exchanges, where each contributor’s point of view is expressed and heard. This should lead to a more positive working environment.