Skip to main content
Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert
Asked a question last year

How to improve business communication?

Where am I?

In Safejob Community you can ask and answer questions and share your experience with others!

Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert

Communication is the key to a successful business. Whether you’re talking to your boss, your colleagues, between departments or, more importantly, your customers, the way you present yourself, the way you talk and the way you write all had an effect on how you’re perceived and the message you’re trying to communicate.

Whether you’re talking through a computer, a smartphone, a telephone or face to face, here are eight essential tips you need to know to improve your communication skills.

Be as accurate as possible

This may seem like such an obvious point, but It’s one of the most important and most commonly overlooked. Whereas you might speak in slang or poor English to your spouse, partner or friends, when you’re writing or talking in a business setting, accuracy is essential.

Asking questions to better your understanding

Regardless of the channel of communication you’re using, asking questions is a vital part of understanding and it’s vital that you rid yourself of the misconception that asking questions means you look stupid or insignificant to the people around you.

Be detailed with emails

When writing emails, it’s easy to get caught in the trap of writing back and forth to your recipient in an endless flow of messages. However, by writing with detail, you can save yourself so much time and effort in this process.

One conversation per point

Of course, in a natural conversation that lasts hours with a friend or family member, you might cover a lot of subjects. However, in a business setting, try to keep one conversation per subject matter.

So, if you’re having an email conversation with somebody, only talk about one thing at a time. Otherwise, things are going to get confusing quickly.

These are some points you need to focus on while communicating for business.

debakshi gupta
CRM and English Skills expert
  1. Practice Your Listening Skills (and Your Paying Attention Skills Too) 
  2. Collaborate, Don't Dictate. 
  3. Pay Attention to How You Spend Your Leisure Time. 
  4. Invest in the Right Communication and Collaboration Tools. 
  5. Don't Wait Too Long to Bring Up Sensitive Issues. 
  6. Learn to Have and Use a Good People Memory.
Manonita Rathore
Gig economy and behaviour &soft skills Expert

Whether you’re talking through a computer, a smartphone, a telephone or face to face, here are eight essential tips you need to know to improve your communication skills.

Be as accurate as possible

This may seem like such an obvious point, but It’s one of the most important and most commonly overlooked. Whereas you might speak in slang or poor English to your spouse, partner or friends, when you’re writing or talking in a business setting, accuracy is essential.

Asking questions to better your understanding

Regardless of the channel of communication you’re using, asking questions is a vital part of understanding and it’s vital that you rid yourself of the misconception that asking questions means you look stupid or insignificant to the people around you.

Be detailed with emails

When writing emails, it’s easy to get caught in the trap of writing back and forth to your recipient in an endless flow of messages. However, by writing with detail, you can save yourself so much time and effort in this process.

One conversation per point

Of course, in a natural conversation that lasts hours with a friend or family member, you might cover a lot of subjects. However, in a business setting, try to keep one conversation per subject matter.

Check your messages

This is perhaps one of the most important points to remember for writing content. “Whether you’re writing emails or instant messages, always make sure that you check your content through afterwards before sending it to make sure that it’s free from errors” – says Cecilia Dixon.

Enhance your listening skills

It seems like nowadays, many of us believe that listening is simply ‘listening’ to another person talk while waiting for our chance to share our next point. However, this is not listening and is extremely counterproductive.

Improve your writing skills

Many people are actually surprised when they consider how much they actually write a day. Whether you’re writing emails, text messages, instant messages, reports, letters or any other form of content, taking the time to improve your writing skills is an incredibly beneficial thing to do.

Know when to use what channel

As mentioned above, it’s easy to get caught up in endless text messages, emails or online messaging service threads. However, as an expert of Business Communication, it’s important that you know when to make the decision to switch over to a phone call, or even to meet in person.