Skip to main content
Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert
Asked a question last year

Explain the significance of e- commerce in this lockdown time.

Where am I?

In Safejob Community you can ask and answer questions and share your experience with others!

Jahnvi Singh Parihar
Communication Skills, Educational Technology & Operations Expert

Covid-19 has presented unprecedented challenges. While the government has ordered a 21-day lockdown, the people are panicking and struggling to gather essentials. With the nation locked-down, it is the medical, police, bank officials and the like that are risking their lives to save ours. Behind the laxman-rekha of our house, we depend on e-commerce to home-deliver for our sustenance. The police have been reported to enforce the letter of law, quite literally, by not sparing the rod to anyone plying the road, not even the delivery agents. Tweets regarding cases of harassment and even arrests of delivery agents have surfaced. An e-tailer Milkbasket reported that it was forced to dump 15,000 litres of milk and 10,000 kg of vegetables owing to the lockdown. Undoubtedly, it is imperative to lock-down India. What is more crucial is to streamline the supply of essentials. India is striving to outrun corona virus. To sustain, we need a technologically enabled policy-based solution. It will be imperative that the solution finds its way all the way to the last mile.

The Union Home Ministry ordered a three-week lockdown but exempted delivery of all essential goods including food, pharmaceuticals, medical equipment through e-commerce. This list of essentials is merely suggestive and not exhaustive of all essential requirements to tackle a pandemic. The contents of this list have been a major concern. For instance, cable-routers are arguably an essential commodity enabling the opportunity to work from home, especially for a country aiming to achieve a trillion-dollar digital economy by 2025. Accordingly, it is important that the government takes a liberal yet definitive approach in describing what falls within the ambit of essential commodities.

The leadership of almost all major e-commerce companies have expressed their concerns regarding the hostile treatment met out to the delivery-agents. At the root of the issue, the problem appears to be that of integrating the entire State machinery to effectuate Central precepts.