Interpersonal skills are the soft skills we use every day when we communicate and interact with other people.
Here are the most important interpersonal skills:
Interpersonal communication is the capacity to send your message through, in an not distorted format, and to make sure that the receiver understood it the way you meant it in the first place. It includes verbal communication, non-verbal communication, writing skills.
We all can listen but most of the times we listen to respond. We don’t listen to understand. Listening ability is our capacity to concentrate on the message being communicated and try to understand its meaning, free from personal or cultural biases.
Emotional intelligence is the capability to recognize our own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one’s goal.
Team working is the capability to work as a part of a system, exchange and cooperate in order to attain a common goal. It is highly dependent on the level of the previous three skills: interpersonal communication skills, listening abilities, and the “quotient” of emotional intelligence (EQ).
Decision making is the act of choosing a course of action. The capacity for making good decisions in conditions of uncertainty, in a volatile environment, or on the contrary, when overwhelmed by information, is one of the most important skills for a successful leader.
Negotiation, Conflict Resolution, and Assertiveness
Negotiation, conflict resolution, and assertiveness are skills that will help you find a common ground when multiple interests are at play. A good leader is able to find the most common denominator when it comes to the aspirations of the parties involved.